Not with standing with the rule “If product will be used, the fees for the Product is not refundable”, DBISPL may, at its sole discretion and on a case by case basis, may agree to make refund of Plan fees after deducting optimal charges for servicing the Customer.
- There is a 30 days money back guarantee from the day product was taken.
- If you face problem pops up again we will try to re-fix the issue first without charging any extra amount and if in case we are unable to resolve the issue, depending on the situation, partial or full amount will be refunded.
- The refund of amount can take 7-10 working days to show as credited in the customer’s account through which payment was made.
The issue for which refund request is made either has to be the same or correlated to the main issue as mentioned in the confirmation email or the agreement signed by the customer.